Our $8,000 investment in Ipe wood for the deck lattice was completely mishandled by Landgate. Instead of using deck screws as specified, they used finishing nails, which caused significant damage. The nails began to push out, and the boards developed unsightly stains, leaving the lattice in a state far from what we had expected.

Despite acknowledging their mistake, Landgate has yet to take corrective action. They committed to replacing the damaged wood at their own expense, but months have passed, and we are still waiting. This ongoing delay reflects their lack of accountability and poor project management.