From the outset, our experience with Landgate regarding our roof was marked by frustration and disappointment. After the first tarp blew off during the roof removal, Landgate assured us it was an isolated incident, the “first time ever.” However, when it happened again, it became clear that they were not being truthful about the situation. Rather than taking appropriate measures to safeguard our property, it seemed they were more concerned with shifting blame than providing solutions.

As the days turned into weeks, the repercussions of their negligence became increasingly evident. We were promised that Landgate would take immediate action to demo the areas damaged by the tarp failure. Yet, a week passed with no progress, and our dining room ceiling was left in a state of disrepair, falling down and covered in mold. Repeated attempts to get answers from Steve and Ellie Goepel went unanswered, highlighting a complete lack of communication and accountability. This neglect is emblematic of what we’ve experienced since hiring Landgate, leaving us questioning their commitment to quality and care.