My (horrible) Landgate Experience
My (horrible) Landgate Experience
My (horrible) Landgate Experience
Service Shortcomings
Throughout the renovation, the project was plagued by poor management and communication. Promised repairs and replacements were either delayed or never completed, resulting in ongoing problems and dissatisfaction. Our experience underscores the importance of thorough research and vetting when choosing a contractor to avoid similar issues.
Management and Communication Issues
Landgate Custom Homes, under Steve and Ellie Goepel’s leadership, promised a high-quality renovation and expansion for our home. However, the project fell short in multiple areas: it was 50% over budget and behind schedule, with quality significantly lacking. We faced numerous issues, including improper flooring installation due to delayed HVAC work and unresolved damage to our roofing and decking.
The Work We Appointed
and the Results We Received
When we engaged Landgate Custom Homes for our renovation project, we expected a high standard of craftsmanship across various aspects of our home. Unfortunately, our experience revealed significant shortcomings in multiple areas:
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1. Flooring
We appointed Landgate to install new white oak floors, but the project was marred by improper installation. The flooring was laid before the HVAC systems were installed, leading to major issues such as gaps in the winter and ripples in the summer. Our concerns regarding proper acclimation were ignored.
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2. Roofing
Landgate was responsible for our roofing needs, yet repeated tarp failures during the project resulted in extensive damage to our home. The lack of timely communication and inadequate repairs left us dealing with mold and structural issues.
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3. Windows and Doors
We expected high-quality installation for our new windows and doors, but the workmanship fell short. Misalignment and poor sealing have led to drafts and potential water intrusion, raising concerns about energy efficiency and long-term durability.
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4. Craftsmanship
Overall craftsmanship throughout the project was disappointing. Key areas showed signs of poor quality control, with finishes that did not meet the promised standards, leaving us with a subpar final product.
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5. Decking
Landgate was tasked with building our new deck using high-quality materials, but they damaged expensive Ipe wood and employed improper fastening techniques. Promises to replace the damaged materials have yet to be fulfilled.
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6. Insulation
Insulation work was critical for our home’s energy efficiency. However, the installation was poorly executed, leading to inadequate temperature control and increased energy costs.
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7. Trim Work
We anticipated beautifully finished trim work, but the results were inconsistent and lacked attention to detail. This oversight contributed to an overall feeling of neglect in our renovation.
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